Pickup and delivery times that actually work in your kitchen

The fastest way to lose an online customer is to promise 15 minutes and deliver in 40. The fix is not to work faster. It is to promise what your kitchen can really do, and to let the website enforce it for you.

Start with honest prep times

Awwranges lets you set a prep time for pickup and a separate one for delivery, in 15-minute steps. Think about your busiest hour, not your quietest. If a typical rush order takes 20 minutes to make and bag, set pickup to 30 so you have room.

Set your real opening hours

Set your hours for each day of the week, including the days you close. Customers can only choose a time that fits your hours plus your prep time, so a wrong closing time means orders you cannot fill.

How customers choose a time

When a customer starts an order, they pick pickup or delivery and then a time slot from a list in 15-minute steps. They see the slots that are still available, and the portal shows each order in your café's own time zone, so a late-night order lands on the right day.

Adjust as you learn

Watch a week of orders, then adjust.

• If you are often late, raise the prep time by 15 minutes.
• If orders sit waiting on the counter, lower it.
• Use a longer prep time for delivery than for pickup, since a driver has to arrive and travel.

Tell the team what changed

When you change prep times or hours, tell the people on shift. If you use a Kitchen Display, every order shows its requested time, so the screen and the website say the same thing.