Terms of Service
These are the terms for using Awwranges. We have written them in plain language so you know where you stand. If anything is unclear, email us.
About these terms
These terms are an agreement between you and Awwranges. They cover your use of the Awwranges website, the café portal and everything we build for you: your website, menu, online ordering, kitchen display, analytics and support.
By creating an account or using Awwranges, you agree to these terms. If you are signing up for a business, you confirm that you can agree on its behalf.
Your account
You need an account to use the café portal. Please give us accurate details and keep your password private. You are responsible for what happens under your account, including what the people you invite to your team do.
The person who creates a café is its owner. A café's team has up to five people, the owner included. Owners can invite the others as Editors or Viewers and decide what they can do. Only owners can manage billing, the café's domain and the connections to Square and Uber Direct.
What Awwranges provides
Awwranges gives independent food businesses a website, a menu, direct online ordering, a kitchen display, loyalty and offers, analytics and a help center, for a flat monthly subscription. We do not take a commission on your orders.
We keep improving the product, so features can change, be added or be removed. If we remove something you rely on in a way that matters, we will tell you first.
Free trial, subscription and cancelling
You can build your website before adding a card. Your 14-day free trial starts when you add a card to publish your café. You are not charged during the 14 days, and if you cancel before they end you pay nothing. A café that started a free trial before this change keeps it until its original end date.
- After the trial. When the 14 days end, the card you added is charged the monthly price unless you have cancelled. If you cancel or a payment fails and is not fixed, online ordering pauses and the café portal locks. Your public website goes offline a week later. You can subscribe again at any time to switch everything back on.
- Payments. Subscriptions are billed monthly through our payment provider, Dodo Payments, which acts as the seller of the subscription and handles card details and any taxes. We never see or store your full card number.
- Price. The monthly price is the one shown on our pricing page and at checkout when you subscribe. If we change it, we will tell you before your next billing date.
- Cancelling. You can cancel from the Billing page whenever you like. Your subscription then stays active until the end of the period you have already paid for, and you can undo the cancellation before that date. We do not charge you again after it ends.
- Payment problems. If a payment fails and is not fixed, we may pause ordering and lock the portal until it is.
If you think you were charged by mistake, email hello@awwranges.com and we will look into it.
Your café and your customers
When customers order from your site, the sale is between you and them. Awwranges provides the tools, but we are not the seller and we do not prepare or deliver your food. You are responsible for:
- the accuracy of your menu, prices, opening hours and descriptions, including allergen and dietary information
- food safety, licences and permits, and every law that applies to your business
- fulfilling the orders you accept, handling refunds and complaints, and keeping your customers informed
- the privacy policy, terms and cookie policy shown on your own café website. We give you starter text for these pages, but it is only a starting point, so please check that it fits your business
Card payments and delivery
Card payments for your orders are processed by Square, through your own Square account. The money goes to you, and Square's terms and fees apply. Delivery is arranged through Uber Direct, using your own Uber Direct account, and Uber's terms and fees apply.
You choose whether to connect these services and you can disconnect them at any time. We are not responsible for outages, fees or decisions made by Square, Uber or any other third-party service.
Your content
Your menu, photos, text, logo and everything else you add stay yours. You give us permission to store, process and display them so we can run your website and ordering, and nothing more.
Please only upload things you have the right to use, such as photos you took or have permission to share.
Using Awwranges responsibly
Please do not use Awwranges to:
- break the law, or sell things that are illegal or that you are not allowed to sell
- mislead customers, or post content that is hateful, harmful or infringes someone else's rights
- attack, overload or try to break into our systems or anyone else's accounts
- copy, resell or reverse engineer the product
If this is broken, we may remove content or suspend an account. When we can, we will warn you first.
Support access to your account
Sometimes the quickest way to help is for our team to make a change for you from inside your portal. We only do that in two ways, and you stay in control of both.
With your permission
You switch on Let Awwranges support help me in Settings. That gives our team access for 24 hours. Within that time we can open your portal for up to an hour at a time. You can switch it off whenever you like, and any session in progress ends straight away.
In an emergency
If something urgent is stopping your café from working, for example orders cannot come in, our team may open a short emergency session even when your switch is off. An emergency session:
- lasts at most 30 minutes and needs a written reason
- is announced to you in your support chat straight away, with the reason
- shows a red bar across your portal while we are in it
- can be ended by you at any time, with End this session now in Settings
The limits that always apply
In every session, whether it was switched on by you or opened in an emergency, we can help with your menu, website, design, hours, settings and orders. We can never see or change your card or subscription, connect or disconnect your Square or Uber accounts, or delete your café. Every change we make is recorded, and you can see the latest session and what changed under Support access in Settings.
Availability
We work hard to keep Awwranges running, but we cannot promise it will always be available or free of errors. We may sometimes pause the service for maintenance or because of problems outside our control, such as an outage at a provider we depend on.
Ending your account
You can stop using Awwranges at any time. You can also email us to close your account and delete your data. We may suspend or close an account that breaks these terms or is used to harm others or us.
When an account ends, your website goes offline and you lose access to the portal. We may keep some records, such as billing records, for as long as the law requires.
Our responsibility to you
Awwranges is provided "as is", without promises beyond those in these terms. To the fullest extent the law allows, we are not responsible for lost sales, lost profit or indirect losses, and our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before it.
Nothing in these terms limits anything that cannot be limited by law.
Changes to these terms
We may update these terms from time to time. When the changes matter, we will tell you in the portal or by email before they apply. If you keep using Awwranges after that, you accept the new terms. The date at the top shows when they were last changed.
Contact
Questions about these terms? Email hello@awwranges.com. You can also read how we handle your information in our Privacy Policy.